Letpay is a registered trademark owned by EPLP Tecnologia de Pagamentos LTDA. EPLP Tecnologia de Pagamentos LTDA is a company that processes cross-border payments. In general, our clients are stores located abroad that use our services to collect and receive payments locally in Brazil. Locally means that our clients can charge in the local currency, the Brazilian Real, and using the payment methods available locally in Brazil, such as credit and debit cards, cash or in installments, PIX, bank transfers, and even boletos (when permitted by the Brazilian Central Bank regulations).
In this Document, the terms ‘Letpay’, ‘EPLP’, ‘we’, ‘us’, ‘our’ are interchangeable and, individually or collectively, refer to Letpay and the services we provide. The terms ‘Client’, ‘Store’, ‘Seller’, represent the person abroad who is a client of Letpay. The terms ‘Buyer’, ‘User’, ‘Consumer’ represent you, who is the natural or legal person making a purchase or payment to one of the Clients. The terms ‘Document’, ‘Agreement’, ‘Term’ represent the terms and conditions detailed herein.
This Document addresses and details our services to you, the Consumer.
Letpay provides a cross-border payment processing service. Cross-border payments occur when the parties to a transaction are not domiciled in the same country, thus giving rise to the need to contract a foreign exchange operation to effect the payment.
Letpay provides this service primarily for Stores located outside of Brazil that wish to charge for their products and services locally. To do so, Letpay provides a technological platform that Stores can integrate with. Once integrated with the Letpay platform, the Stores allow their Users to make payments through the different options offered.
Once the payment is made, Letpay will collect the corresponding amount from the Users. Subsequently, Letpay will convert these amounts from the local currency, in this case the Real, to the Store's currency of choice and will remit the resulting amounts to the Store.
On the dates and in the manner agreed with the Stores, Letpay will carry out a foreign exchange operation to send to the Store the amounts that the Store collected from the Users. Every foreign exchange operation carried out by Letpay is done through institutions authorized by the Brazilian Central Bank to operate with foreign exchange. As such, every foreign exchange operation carried out by Letpay follows the regulations and parameters determined by the Brazilian Central Bank.
On the day of the foreign exchange operation, Letpay will convert the amounts collected in reais to the Store's payment currency at the market rate plus any associated costs. Furthermore, the applicable taxes will be collected, in compliance with the current tax legislation.
To access the Service, the User must have all the necessary equipment. Among these:
The User does not have and is not obligated to have or register an account with Letpay. The entire commercial and registration relationship of the User is with the Store with which the User is making a purchase or payment.
The User can only make payments through Letpay if they are of legal age.
Even without having an account with Letpay, Letpay needs certain personal information that unequivocally identifies the User. Letpay will process this data to (a) comply with its legal and regulatory obligations, (b) meet its legitimate interests regarding fraud prevention and (c) for credit protection regarding transactions carried out with a credit card.
This information will be shared with Letpay by the Store. The User's registration will be completed in the Store, and the User declares that the information provided is true and up-to-date. For the closure of any foreign exchange operation, it is required that all CPF and CNPJ are valid and regular with the Brazilian Federal Revenue. Letpay will ensure the validity of CPFs or CNPJs through consultations with the Brazilian Federal Revenue, both directly and through third-party companies hired specifically for this purpose, and with which the User declares their consent. In addition, the User declares to be the holder of the CPF or CNPJ they are using as a registration with the Store and that the CPF or CNPJ are valid with the Brazilian Federal Revenue and do not have any restrictions to carry out foreign exchange operations. The User declares to be responsible for any falsehood that may be found in their CPF or CNPJ.
In addition to the validation of CPFs and CNPJs with the Brazilian Federal Revenue, Letpay will process and store the User's personal information to prevent fraud, seeking to identify and prevent attempts to carry out illicit activities such as money laundering. For this purpose, the User's information will be shared by Letpay with partner companies. These partner companies will process the data in order to allow Letpay not only to determine their veracity but also their propensity to have been obtained and/or used to carry out illicit or fraudulent activities.
Furthermore, the User's information, as well as the information of the payments they make, will be shared with the foreign exchange bank responsible for the Foreign Exchange Operation and also with the Brazilian Central Bank, as determined by its regulations.
As a result of the data processing carried out by Letpay, Letpay may block or limit the user's access to the services in the following hypotheses:
Letpay only processes the payments of the Stores. Therefore, Letpay has no relationship with the products and services offered by the Stores and acquired or contracted by the Users. Thus, Letpay will not provide customer service to users on issues related to products and services such as delivery, quality, prices, commercial conditions, etc. Such customer service is the exclusive obligation of the Stores and will only be provided by them.
Letpay may provide customer service on issues related to payment. These include issues related to (a) payment confirmation, (b) refund request or (c) cancellation requests and (d) any other information related to the payment.
Any and all refund requests must be made by the User to the Store. The refund request made to the Store must be within the contractual deadlines agreed between the User and the Store, respecting the deadlines provided for in the applicable legislation. Once the refund request has been received, the Store may inform Letpay to process the refund to the User.
In the case of credit card transactions, the refund will be made via a chargeback of the transaction with the card issuer. This process can take days or weeks, depending exclusively on the issuer's internal processes. Once the issuer has completed the chargeback of the transaction, the User will have the corresponding credit on their credit card statement. The visualization of the credit card chargeback may occur on the same statement in which the payment occurred or on subsequent statements, depending exclusively on the issuer's internal processes.
In the case of transactions with cash payment methods such as debit cards, PIX or bank transfers, the refund will be made via a chargeback of the transaction with the paying institution, that is, with the institution where the User maintains a legally enabled account to make payments. This account can be a bank account, savings account, payment account or of another nature in accordance with the regulations of the Brazilian Central Bank. If a period longer than the one stipulated for the chargeback of the respective transaction has elapsed, and therefore it is not possible to effect the chargeback and/or cancellation of the transaction, the refund may occur by deposit in an account held by the User themselves. Under no circumstances will deposits be made as a refund to third-party accounts.
In the case of transactions with cash payment methods such as boletos or top-ups, the refund will be made via a deposit in an account held by the User themselves. This account can be a bank account, savings account, payment account or of another nature in accordance with the regulations of the Brazilian Central Bank. Under no circumstances will deposits be made as a refund to third-party accounts.
The refund may be made directly by Letpay in cases where the user requests it directly from Letpay. To do so, the following procedure must be observed:
The service provided by Letpay to the Stores includes a foreign exchange operation. All foreign exchange operations are subject to the compulsory collection of taxes. For example, on every foreign exchange operation, the IOF (Tax on Financial Operations) is charged. The collection of IOF occurs both in purchase operations and in sales operations. The amount corresponding to the IOF, and any others that may exist, is compulsorily collected at the closing of the foreign exchange operation and passed directly to the responsible public body (today, the Brazilian Federal Revenue) by the foreign exchange bank contracted to carry out the foreign exchange operation.
Furthermore, there may be other taxes incident on the purchase or payment being made by the User. It is the User's obligation to inform themselves about the incidence or not of other taxes on this purchase or payment, since this purchase or payment is characterized as the import of goods or services. (For example, the Import Tax is subject to collection when the customs clearance of goods occurs.) In the event that taxes are incident on the said purchase or payment, it is the User's obligation to declare and collect the corresponding taxes. In addition to taxes, the import of goods and/or services may result in additional ancillary obligations, which are also the User's obligation to comply with the requirements of the competent tax authorities. Letpay will not be responsible and cannot be held responsible, under any hypothesis or allegation, for the taxes that the User is obliged to collect due to the purchase or payment made to the Store. Any failure or delay by the User in complying with their obligations with the competent authorities, whether in reference to taxes or any other obligations, is the sole responsibility of the User.
Letpay will make the payment methods selected by the Store available in compliance with the rules established by the corresponding Payment Arrangement. Letpay follows all regulations provided by the Brazilian Central Bank with regard to anti-money laundering policies.
This Agreement may be assigned by Letpay, in part or in whole, to third parties. The assignment of the Agreement, in part or in whole, does not eliminate or diminish the rights and obligations contained in the Agreement.
Letpay processes your data in accordance with its Privacy and Data Security Policy. You can access and read the Privacy and Data Security Policy at the following electronic address: https://ep-lp.com/privacy-policy/
Through this document, the User gives their express consent for Letpay to:
The data collection will occur in accordance with Brazilian law. However, to enable the provision of services, if necessary, given the international nature of the operation, the international transfer of data is authorized, guaranteeing that this transfer will occur in accordance with the degree of protection provided by Brazilian legislation and to countries or international organizations that provide an adequate degree of protection as provided for in Brazilian Law.
All intellectual property used for the provision of the services provided for in this Agreement is owned by Letpay. Intellectual property includes:
Letpay and/or its partner companies will not be considered in default or delinquent in any of their obligations provided for in this Term if the reason for their non-compliance results from an unforeseeable event or force majeure.
As examples of unforeseeable events or force majeure we can mention:
This Term may be modified by Letpay at any time and in any of its conditions. The changes made by Letpay will take effect after 30 business days, counted from the date of sending a communication regarding the changes. If the User does not agree with the changes, they may request their termination.
Any tolerance of one party regarding the other's non-compliance with any obligation related to this agreement will be considered MERE LIBERALITY, which does not constitute novation, nor an invocable precedent, nor a waiver of rights, nor a tacit alteration of its terms, and such prerogatives and their respective values may still be exercised at any time by the other party.
São Paulo is elected as the competent jurisdiction to deal with any matters related to the Agreement, no matter how privileged another jurisdiction may be in relation to this agreement.
The information provided in this document/website is for general informational purposes only and does not constitute tax, financial, or investment advice.
No representations are made regarding the tax, financial, or investment consequences of any actions taken based on the information provided.
Readers are advised to seek the services of a qualified tax professional, financial advisor, or investment advisor to address specific questions or concerns.
